RETURNS
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Certain types of merchandise cannot be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are given: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, please contact us at: contact@streetwear-japanese.com
Sale or promotional items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at contact@streetwear-japanese.com
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you a gift credit of the same value as the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who ordered the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send us an e-mail to contact@streetwear-japanese.com
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
Shipping:
Premium shipping is offered!
– Shipping time: 2 business days
– Delivery time in USA: 2 weeks (14 days)
– Delivery time to the rest of the world approx. 3 weeks
Please note that due to the COVID-19 health crisis, delivery times may be delayed by a few days. If you have any questions, please do not hesitate to contact our team: contact@streetwear-japanese.com